Refund policy

For hygiene and safety reasons, opened or used cosmetic products are not eligible for return or exchange.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at hello@shopsoftblend.com with your order number and photos of the item.

Eligible refunds or replacements will be reviewed on a case-by-case basis. Shipping charges are non-refundable unless the order was incorrect or damaged upon arrival.